Last updated: June 19, 2025

At Uutsav Vibes, we understand how important your privacy is, especially when you're trusting us with your festival celebrations. This policy explains how we handle your personal information when you shop with us, visit our warehouse, or connect with us online.

We follow all Canadian privacy laws, including PIPEDA, because protecting your information is just as important to us as delivering beautiful festival items to your door.

1. What Information Do We Collect?

• When You Place a Pre-Order: We need your name, phone number, email, and address to process your order and let you know when your items are ready for pickup.

• During Warehouse Visits: If you visit us at our Mississauga location, we might collect your contact details for follow-up or to help with future orders.

• For City Deliveries: When we travel to Hamilton, Kitchener, London, or other Ontario cities for bulk orders (10+ murtis), we collect delivery addresses and coordination details.

• Website Usage: Like most websites, we collect basic information about how you use our site - what pages you visit, what products interest you, and technical details like your browser type.

• Festival Preferences: We keep track of what you've ordered before (Ganesh murtis, rakhis, decorations) so we can better serve you for future festivals.

2. Why We Need This Information

We use your information to:

• Process your pre-orders and coordinate pickups

• Plan our city visits for bulk deliveries across Ontario

• Send you updates about festival dates and new arrivals

• Improve our product selection based on what our community wants

• Keep your transactions secure and prevent fraud

• Follow Canadian business and tax requirements

3. Who We Share Information With

We don't sell your information to anyone - that's not what we're about. We only share details when:

• Payment processors need to handle your transactions securely

• We're legally required to provide information to authorities

• Service providers help us run our website or coordinate deliveries

4. Your Choices and Rights

You can always:

• Ask to see what information we have about you

• Request corrections if something's wrong

• Tell us to stop using your information (though this might affect our ability to serve you)

• Complain to Canada's Privacy Commissioner if you think we've made a mistake

5. Keeping Your Information Safe

We take security seriously because festival shopping should be worry-free. We use secure servers, work with trusted payment companies, and limit who can access your personal details. That said, no online system is 100% perfect, so we can't guarantee absolute security.

6. Cookies and Website Tracking

Our website uses cookies to remember your preferences and help us understand what products our community is most interested in. You can turn these off in your browser, but some features might not work as well.

7. When You Visit Our Warehouse

Whether you're stopping by our Mississauga warehouse during festival season or we're meeting you in your city for a bulk order, we handle your information with the same care as described here.

8. Changes to This Policy

We might update this policy occasionally to reflect how our business grows or if laws change. We'll post any updates on our website, and they'll take effect right away.

9. Questions or Concerns?

If you have questions about your privacy or want to exercise any of your rights, reach out to us:

• Warehouse Address: 190 Carrier Dr, Etobicoke, ON M9W 5R1

• Email: utsavvibe@gmail.com

• Phone: +1 416 904 6555

For more information about your privacy rights, visit the For more information about privacy rights in Canada, visit the Privacy Commissioner's website at priv.gc.ca.